Refund Policy

Last Updated: September 24, 2025

Aeriontrevia is committed to providing high-quality educational content and services. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our platform.

General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. To be eligible for a refund, you must meet the criteria outlined in the relevant sections below.

Course and Educational Content Refunds

14-Day Money-Back Guarantee

If you are not satisfied with a course purchase, you may request a full refund within 14 days of the purchase date, provided that:

• You have completed less than 30% of the course content
• You have not downloaded any course materials or certificates
• The course was purchased individually and not as part of a bundle or subscription

Subscription Services

For monthly or annual subscription plans:

• You may cancel your subscription at any time through your account settings
• Refunds for the current billing period are issued only if you request cancellation within 7 days of the renewal date
• No refunds are provided for partial months or unused portions of subscription periods beyond the 7-day window
• Access to course materials will continue until the end of the current billing period after cancellation

Course Bundles and Special Offers

Courses purchased as part of a bundle or during promotional periods may have different refund terms:

• Bundle purchases are subject to the same 14-day refund window as individual courses
• Promotional or discounted courses may only be eligible for partial refunds calculated at the discounted rate
• Gift purchases are non-refundable once the recipient has accessed the course

Non-Refundable Items

The following purchases are non-refundable under any circumstances:

• Courses that have been fully completed
• Courses where certificates have been issued or downloaded
• One-time consultations or coaching sessions that have already occurred
• Third-party services or products purchased through our platform
• Custom or personalized course content created specifically for you
• Purchases made more than 14 days prior to the refund request

Technical Issues and Service Disruptions

If you experience technical difficulties that prevent you from accessing purchased content:

• Contact our support team at help@aeriontrevia.com immediately
• We will work to resolve technical issues within 48 hours
• If the issue cannot be resolved within 7 days, you may be eligible for a full refund
• Service disruptions caused by factors beyond our control do not automatically qualify for refunds

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to help@aeriontrevia.com with the subject line "Refund Request"
2. Include your full name, account email address, and order number
3. Provide a brief explanation of the reason for your refund request
4. Allow up to 5 business days for our team to review your request

Refund Processing

Processing Time

Once a refund is approved:

• Refunds are processed within 7-10 business days
• The refund will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

Partial Refunds

In certain situations, partial refunds may be granted:

• If you have accessed some but not all content in a bundle
• For subscription cancellations outside the standard refund window, at our discretion
• When course content was substantially different from what was advertised

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution:

• Your account access will be immediately suspended pending resolution
• We encourage you to contact us directly before initiating a chargeback
• Unwarranted chargebacks may result in permanent account termination
• You will be required to resolve the chargeback before accessing our services again

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe you qualify for a refund outside of this policy:

• Contact our support team with detailed information about your situation
• Include any relevant documentation to support your request
• We will review your case individually and respond within 7 business days

Changes to Course Content

We reserve the right to update and improve course content. Such updates do not qualify for refunds unless:

• The core subject matter or learning outcomes have fundamentally changed
• Essential course materials have been removed without replacement
• The changes significantly diminish the educational value of the course

Refund Policy for Corporate and Group Purchases

For bulk or corporate license purchases:

• Custom refund terms may be negotiated at the time of purchase
• Contact our business team at help@aeriontrevia.com for specific arrangements
• Standard refund terms apply unless otherwise specified in a written agreement

Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

• Email: help@aeriontrevia.com
• Phone: +61403927481
• Address: 396 Harbour Dr, Coffs Harbour NSW 2450, Australia

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

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Agreement to Terms: By making a purchase on Aeriontrevia, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.